Troubleshooting

Refunded and unfilled orders

When an order ends without a fill, the app shows a short title and reason, and whether the $0.02 execution fee came back. Your margin always comes back to your free balance. Most of these offer Retry.

The app shows	What happened	Fee	What to do
Refunded · Paused	Trading or the market was paused when the keeper reached the order.	Refunded	Try again once the pause ends.
Refunded · Price feed halted	The market's price feed is switched off.	Refunded	Wait for it to come back.
Refunded · Session closed	A stock market's session close was under way.	Refunded	Try again when the market reopens.
Refunded · Try again	The keeper had to clear liquidations on your account first. Nothing is paused.	Refunded	Retry.
Refunded · Market closed	The market was closed for its session, set to reduce-only, retired or disabled at the fill. (A pending open stopped by an opens pause gets the fee back.)	Kept	Check the market's status and hours. See Markets.
Refunded · Fee rose	The fee rose above what you accepted.	Kept	Retry at the new fee.
Refunded · Over limits	The order broke a leverage or size limit, the per-transaction cap or your account's size cap.	Kept	Lower the size or leverage. See Limits.
Refunded · Delegate revoked	The one-click session that placed the order was revoked or expired.	Kept	Turn one-click trading on again, or trade from your wallet.
Expired, fee refunded	No price arrived in the fill window.	Refunded	Retry.
Expired, refunded · $0.02 fee kept	The keeper could have filled it but did not in time.	Kept	Retry.
Close not filled or Close expired	Your close did not fill. The position is still open.	Depends on the reason	Close again.
Close void · Position already closed	The position was already gone when the close ran.	Kept	Nothing to do.
Liquidated before close	The position was past its bust price when the close filled.	Kept	See Liquidation.

With one-click trading on, an expired order is sent once more automatically, which pays another $0.02. See One-click trading. For how fills and refunds work, see Orders and fills.

Orders the app refuses

These messages come before or as you send. Nothing fills.

The app shows	What to do
This market is close-only.	You can close positions here, but not open new ones.
This market isn’t taking orders right now.	Try again later.
Market closed. Try again after it reopens.	The market is outside its trading hours. See Markets.
Market retired. Close it from Positions.	Close your position from the Positions tab.
Price feed is off for this market.	Wait for the price feed to come back.
Still in the minimum hold. Try again shortly. or Closable … after opening. Try again shortly.	You just opened this position. Wait out its minimum hold, then close.
Price is stale. Try again shortly.	The latest price is too old to use. Wait a moment and try again.
Price hasn’t updated yet. Try again. or No fresh price yet. Try again.	Wait for the next price and try again.
Too many pending opens. Wait or cancel one.	Your account has 64 opens waiting to fill. Wait for one to fill or cancel one.
A close request for this position is already pending.	Wait for that close to fill or expire.
Not enough free balance for margin and fee.	Deposit, lower the margin, or set Pay from to Account + Wallet.
Leverage too high. Lower it.	Lower the leverage.
This side is full. Try a smaller order.	Try a smaller order, or try later.
Not enough SUI for gas: …	Add SUI to your wallet for gas.

Order not sent

If you set TP/SL in the order ticket and your wallet signs, the TP/SL is saved before the open is sent. If it cannot be saved, the open is not sent. The app shows the reason followed by Order not sent. For example:

Turn on TP/SL access first. Order not sent. Turn on TP/SL access in Settings, then Trading.
TP/SL is unavailable right now. Order not sent. Send without TP/SL, or try later.
No current price for this market. Try again. Order not sent.
Too many orders with TP/SL are waiting to fill. Wait for one to fill. Order not sent.

With one-click trading on, the open is sent first. If its TP/SL then fails to save, the app shows TP/SL not saved and "Set it on the position once it opens." See Stop loss and take profit.

One-click and gas

When the session key cannot send a trade, nothing is signed. The app shows the reason with Use wallet, which sends that one trade from your wallet and has you pay its gas.

The app shows	What happened
One-click session ended.	Your session was revoked, or an older session reached its end date. Press Re-enable, or use your wallet.
One-click limit reached. Try again later.	A per-account sponsorship limit was reached.
One-click is busy. Try again.	Another sponsored trade is still in flight.
Gas sponsor unavailable. Try again later.	Gas sponsorship is off or unavailable.
Too much gas for one-click. Use your wallet.	The trade needs more gas than the sponsor covers.
Not enough account balance for one-click.	One-click trades pay from your free balance only. Deposit, or use your wallet.
One-click can’t close these in one transaction.	Close the positions in smaller groups, or use your wallet.
Couldn’t sign with one-click.	Use your wallet, or turn one-click trading off and on again.

TP/SL

The app shows	What to do
TP/SL is temporarily unavailable	The trigger service is down or catching up. Your prices are kept. Send without TP/SL, or wait.
TP/SL access is off	Turn on TP/SL access in Settings, then Trading.
TP/SL not attached	The TP/SL sent with an open was voided. The reason is shown. Set TP/SL on the position if it opened.
TP/SL waiting to attach	The open has not appeared on chain yet. The TP/SL still attaches if it fills.
Stop not armed	The fill put your stop past liquidation. Press Set stop.
Paused	TP/SL access is off, so your saved triggers cannot fire.

See Stop loss and take profit for every TP/SL message.

Still stuck

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